Terms of service

Forge is provided by GradTensor (“we”, “us”). They apply to you as an individual user, and to the organisation you belong to where one has been created.

Where your organisation has signed a separate written agreement with us, that agreement governs if it conflicts with anything here.

Accounts are created by invitation. Your account is personal to you. Do not share your credentials or let anyone else use your account, and tell us promptly if you believe it has been accessed by someone else.

You are responsible for activity under your account. An organisation admin can add and remove members, set policy for the organisation, and see records of use as described in the privacy policy.

Any lawful purpose within your organisation’s own business, in line with these terms.

You must not:

• Upload content you do not have the right to upload, or that infringes someone else's rights.
• Use Forge to break the law, or to produce material that is unlawful, harassing, or designed to deceive someone into a decision they would not otherwise make.
• Attempt to access another organisation's data, probe or interfere with the isolation between organisations, or circumvent any access control or limit.
• Reverse engineer the service, resell it, or provide it to a third party as if it were your own, unless we have agreed that in writing.
• Upload malware, or use the service in a way that degrades it for others.
• Use the service to build a competing product, or to benchmark it for publication, without our written agreement.

Special categories of personal data, such as health records, need care and are your responsibility to assess. Forge holds no certification specific to them, as set out on the security page.

You keep all rights in the documents, records and other material you put into Forge. We claim no ownership of it.

You give us the permission we need to host, store, process and transmit it, only in order to provide the service to you. That permission covers nothing else. We do not use your content to train any AI model, and neither do the providers we call, which is contractual rather than a setting.

You confirm you have the right to put into Forge whatever you put into it, including where it contains personal data about other people.

We keep all rights in Forge itself: the software, the interface, and everything we have built. Using the service does not transfer any of it to you.

We may use aggregated, anonymised statistics about how the service is used to operate and improve it. That never includes your content, and never identifies you or your organisation.

Personal data we hold about you is covered by the privacy policy. Personal data inside your workspace, which you control and we process on your instruction, is covered by a data processing agreement, which we agree with each customer.

What you pay, and how, is set out in your organisation’s agreement or order with us. Where your organisation supplies its own model provider API key, that provider bills your organisation directly for model usage and we have no part in it.

We may suspend access for non-payment after telling you and giving you a reasonable opportunity to fix it.

Forge produces drafts, answers and calculations from your material. As between you and us, output generated from your content is yours to use.

AI output can be wrong. It can be wrong while appearing confident and well sourced. Forge is built to ground answers in your documents, to cite what they drew on, and to refuse rather than guess, and none of that makes an answer correct. You are responsible for reviewing output before relying on it or acting on it, and for any decision you take on the strength of it.

Output is not legal, financial, medical, tax or other professional advice, and we do not provide any. Where a decision has consequences, a person qualified to make it should make it.

We work to keep Forge available, and we do not offer a service level agreement or an uptime commitment. The service may be unavailable during maintenance, or because of a failure at one of the providers it depends on.

We may change how the service works. Where a change removes something you rely on, we will give you reasonable notice.

The service is provided as it is. To the extent the law allows, we exclude implied warranties, including that the service will be uninterrupted, error free, or fit for a particular purpose.

To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with these terms is limited to the fees paid to us for the service in the twelve months before the claim arose.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Each of us may learn confidential information about the other. Neither will use it except to perform these terms, or disclose it except to people who need it and are under equivalent obligations. This does not cover information that is public through no fault of the receiving party, or that the law requires to be disclosed.

You may stop using Forge at any time, and your organisation may close its account. We may suspend or terminate access if these terms are breached, if use puts the service or other customers at risk, or if we are required to by law. Where circumstances allow it, we will tell you first and give you a chance to put it right.

You can delete your content at any time while your account is active. You can export your app records yourself, and save an individual answer as a document. For anything wider, including a copy of a project’s material, ask us and we will produce it. Documents come back as extracted text rather than as the files you uploaded, because the original is deleted once its text has been read.

On termination we will delete your content within a reasonable period, and sooner on request, except where we are required to keep something by law.

We may update these terms. The version and effective date at the top of this page always show what is in force. Where a change materially affects your rights, we will tell you and, where appropriate, ask you to accept the new version.

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.

If any part of these terms is unenforceable, the rest continues to apply. Neither of us may transfer our rights under them without the other’s agreement, except as part of a sale of substantially the whole business.

GradTensor. Write to forge@gradtensor.com about anything in these terms.